Frequently Asked
Questions

Who is KrediYA?

Fintech specialized in offering alternative credits for unbanked people.

Why KrediYA?

With KrediYa you can access a credit without having to be banked, no matter your credit score and the process is done through a paperless app that helps us to streamline the process. We approve your credit in 12 minutes!

Another of our advantages is that our financing is also open to foreigners.

How long does it take to order a phone from KrediYA?

Approval is immediate, so you won't believe how quickly you can get your phone in your hands.

What are the requirements to apply for credit at KrediYA?
  • Nationals with valid identity card (If you are a foreigner, you only need a passport and residency).
  • Answer some questions in our app.
  • Pay the initial subscription.
  • Active SIM card.
Do you check my APC?
It does check. Don't worry, having a bad APC does not disqualify you from getting your credit. You can still apply and get your smartphone. 
Where can I apply for a financed phone?
  • At any of our affiliated stores.
  • Through our website.
How is the process of applying for a phone on credit at KrediYA?
  1. You approach one of our business partners.
  2. You choose the phone of your dreams.
  3. You give your information and ID to the salesperson.
  4. The phone you chose is configured.
  5. And before you know it, the phone is yours.
If I need to contact you for more information, where can I do it?
Leave us your details here and a consultant will contact you.
If I need to contact you for support with the tool installed on my cell phone, where can I do it?

Through our customer service channels that you can find directly in our app.

You can also receive attention on our website through our virtual assistant located in the lower right corner.

If you need more information, check out all our means of contact here.

What are my options for financing my new phone?

The crediting percentage depends on several factors such as the customer's score. The result of your percentage will be given to us by an algorithm and can vary between 20, 30 or 40% of the initial subscription. 

You choose the installments! Decide between 8, 12 or 16 biweekly installments.

Where can I make payments?
  • In our authorized stores.
  • By ACH to a bank account.
  • Through Yappy, Punto Pago and Western Union.

If you make your payment by ACH or Yappy you must notify us with the photo of the payment and the data of the account you are paying and we can register the payment to your account.

 

Report your payment HERE or to the number +507 6227-4818.

Punto Pago and Wester Union reflect your payment automatically so you do not need to notify us. 

Why should I inform KrediYA of the payment?

If you make the payment by ACH or Yappy and do not report it, it cannot be applied to your account, that is why you should send a message through our customer service channels or to the number +507 6227-4818 with the information of the account you are paying and the evidence of payment.

Report your payment HERE.

How long does it take for payment to be applied?

It should usually take less than 10 minutes, but will never take more than 24 business hours to be applied to your account.

What do I do if my phone is damaged and it is still under warranty?

You should go to the store where you bought it with your invoice and they will surely help you.